SHIPPING, RETURNS AND REFUND POLICY

www.areamart.co
Effective date: 1st October 2022


SHIPPING TERMS
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery. Areamart will not be responsible for any misplaced or unclaimed parcels by the courier company.


Delivery Time
Orders can take up to 1-3 business days to be processed and shipped. Orders placed before 2pm will be processed for same day delivery whereas orders placed after 2pm will be processed for next working day delivery. Orders may arrive within 4 to 7 business days after processing normally.

If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.

We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.


Delivery Fee
All Customers are required to pay the delivery/shipping fee for any orders they place. The Cost of delivery fee is as follows:

  • N2,000 for Lagos State
  • N4,000 for Other states
  • Additional for international orders


TAXES/CUSTOMS/VAT
International deliveries outside Nigeria may be subject to applicable taxes, VAT’s and duties which are to be paid by the Customer.

You are required to check with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.

RETURNS & REFUNDS
Please notify us for returning your product after contacting Areamart at shop@areamart.co within 24 hours from the date of receiving the order. Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure. Areamart will provide you the Return address by sending you an email upon your request.

Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Areamart will not be held responsible for packages not received by us that were returned without a tracking number.


We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:

  • Return/Refund request is made after 24 hours from the date of receiving the product.
  • Product is used and damaged by the Customer
  • Incomplete product or partial order
  • Fraudulent Return/Refund request


CONTACT US
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email to shop@areamart.co

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